Travel and Hospitality Industry Trends to Be Analyzed in ISG Webinar on April 4
STAMFORD, Conn., March 26, 2018 /PRNewswire/ — Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, will host its next ISG Smartalks™ webinar, «Travel and Hospitality Predictions and Trends for 2018,» on Wednesday, April 4, at 1 p.m., U.S. Eastern time.
The live, one-hour discussion, hosted by Ajay Paul, Scott Sanders and David Orellana of the ISG Travel, Transportation and Hospitality practice, will explore the top technology trends impacting travel companies in 2018 and examine the sourcing implications for the travel and hospitality industry.
«The travel and hospitality industry is turning into a digital business,» said Harvey Gluckman, partner and head of the ISG Travel, Transportation and Hospitality practice. «Consumers are using technology to be DIY travel practitioners, while every type of travel business is leveraging automation, artificial intelligence and cognitive technologies to differentiate themselves, execute their digital strategy and gain competitive advantage. Succeeding in this environment means that complex sourcing, service integration and contracting considerations must be made.»
Gluckman said that digital access to information, social networking platforms and the Internet of Things (IoT) have all contributed to especially high customer expectations for travel and hospitality providers.
«To meet customers’ high expectations, the industry must adopt an operating model that is relentlessly customer-centric,» said Ajay Paul, director. «This starts with building next-generation IT capabilities and services inside the organization to allow for omni-channel commerce platforms, maximizing data analytics, crowdsourcing innovative ideas and delivering business outcomes even faster.»
Paul discussed specific steps travel and hospitality enterprises will need to take to improve internal operations and customer engagement in a recent article on ISG’s website.
Participants may register in advance for the April 4 webinar by visiting this website. A replay will be made available after the webinar for those unable to participate in the live, interactive session.
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including 75 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; technology strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.
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SOURCE Information Services Group, Inc.